online reviews

(Photo credit JAY DIRECTO/AFP/Getty Images)

Businesses Using Controversial Tactics To Thwart Online Complaints

Customer reviews carry a lot of weight, so some businesses are using a controversial new tactic to avoid getting any negative feedback online.

06/04/2014

(Photo credit JAY DIRECTO/AFP/Getty Images)

Businesses Take Active Role Against Negative Online Reviews

Online reviews can be a great way to research a new restaurant or store, but some owners think what’s getting posted isn’t always fair.

04/29/2012

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