A US Congressman is hoping that hearing “please” and “thank you” will make airport security a slightly more pleasant experience.
Rep. Gerry Connolly (D-Virginia) is warning Transportation Security Administration screeners they need to be more polite, or he’ll pass a law forcing them to be.
“I counted — in one encounter – 20 barked orders,” Connolly told the New York Daily News. “‘Take that off… Move over there… Back up… Put your hands up… Take your shoes off.’ Not once was the word ‘please’ used.”
TSA Administrator John Pistole says his agency screens up to 1.8 million people every day. “Sometimes we get it right. Most of the time we do. Sometimes somebody is not 100% pleased. Sometimes that’s a member of Congress.”
David Cox, president of the union representing TSA screeners, told the Daily News agents “face tremendous pressure to keep the lines moving as fast as possible and simultaneously provide the kind of scrutiny that terrorism prevention requires.”
We want to know: should TSA agents be required to be more polite, or would that detract from their focus on keeping air travel safe? Share your comments below, and we’ll use them during WBZ News in the Morning from 4:30 – 7:00 a.m.