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New Website Helps Massachusetts Consumers Use Vehicle Lemon Law

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A new state website in Massachusetts provides consumers with a guide to using the vehicle lemon law. (Credit: Commonwealth of Massachusetts)

A new state website in Massachusetts provides consumers with a guide to using the vehicle lemon law. (Credit: Commonwealth of Massachusetts)

BOSTON (AP) — State officials have launched an online service that’s meant to help consumers get protection under the lemon law.

Massachusetts residents who recently bought or leased a new or used vehicle that’s defective may qualify for a replacement vehicle or a refund.

The new website can be accessed at http://www.mass.gov/consumer.

The state Office of Consumer Affairs and Business Regulation now has a series of questions on its website that walks consumers through the lemon law so they can find out whether they qualify for relief.

State officials say the survey tool directs customers who qualify to the paperwork they’ll need to try to recoup the costs of an unsatisfactory vehicle purchase.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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