PORTSMOUTH, N.H. (CBS) – A New Hampshire mother said she was kicked off an American Airlines flight when her two-year-old son wouldn’t keep his mask on. Rachel Starr Davis of Portsmouth posted a picture on Instagram Friday saying she tried everything to get him to wear it. She said her young son was screaming and crying as she tried to put the mask on him.

The airline requires all passengers two years and older to wear a mask.

Davis said the crew forced everyone to get off the plane and they did not allow her and her son back on the flight to Manchester. She said she was left crying in the airport in Charlotte, North Carolina.

“I got to the point where I just wanted to get home so badly and they kept saying ‘you’re not going to be able to take this flight if you don’t get him to wear a mask.’ I was literally holding a piece of cloth up over his nose and mouth and holding him like that, making me feel so guilty as a mom,” Davis told WBZ-TV.

Davis told the Portsmouth Herald she was given a complimentary flight home about four hours later on another American Airlines flight.

But her post went viral with more than 190,000 likes and more than 30,000 comments.

Davis posted again Monday saying she’s received an outpouring of support and added “No mother should ever feel the way I felt on that plane.”

“To ensure the safety of our customers and team, American Airlines requires all persons 2 years and older to wear an appropriate face covering throughout the entirety of their journey. Policies are enforced and approved face coverings are made available at key points throughout the customer journey,” American Airlines spokeswoman Gianna Urgo told WBZ-TV in a statement Tuesday.

“We’ve reached out to the family to learn more about their recent travel experience and to address their concerns.”

Comments (6)
  1. mark says:

    she shouldn’t be flying with her kid. especially if it is ill behaved. shame on her. unless your a millennial, then it’s oh, poor mom was subject to all this stress. eff that.

    1. mtbr1975 says:

      Ill behaved? It’s a two year old. What is wrong with you? You clearly have never dealt with children, and if you have, I pity them.

  2. Remember when says:

    With all that’s going on, and the flight rules are well known by now, you have to think it over a bit with a little one. I am sure he is well behaved for a 2 year old, but children can be unpredictable. We drove to FLA a few times when our kids were small. Never had to de-board the car.

  3. June Savage says:

    I understand this woman’s concern. AA flight attendants seem to be taking it to a new level! I was recently on an AA flight from San Diego to Dallas and the flight attendants were like mask police. Instead of making you feel comfortable, they were just up and down the isles constantly making sure everyone had there mask on at all times and when someone fell asleep if it dropped below their nose a little they would wake them up! This was a two year old for god’s sake!! Shame on AA flight attendants. I for one will not fly with them again.

  4. Debbi says:

    But what passenger would be the “first” to sue AA because they claimed they caught COVID on that flight ! Different world we live in now and maybe everyone needs to think out their plans if the rules imposed might be impossible for them to adhere to …ex: a 2 yr old wearing a mask for a 3 hour flight.
    Maybe drive or postpone your trip.

  5. Louise Flynn says:

    give the kid some benadryl .Problem solved. Now that restrictions have been loosened, everyone is on the let me take a picture and blame someone. You knew the regulations.Stay home!

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