Customers Upset After Angry Orchard Abruptly Cancels Boston Music Festival
BOSTON (CBS) – Fans are angered at Angry Orchard after the cider company abruptly canceled a concert set for Saturday on City Hall Plaza with only one day's notice.
Angry Orchard says they'll issue refunds. But some customers who traveled to Boston from around the country say that's not enough.
"I'm bummed. I am very bummed," said Hiedi Grammerstorf, who flew to Boston for the concert.
Fans who either drove or flew in from out of state wanted to see their favorite bands Milky Chance and Young the Giant perform.
"They are my two all-time favorite bands. I took off of work to come out here. I found out right before boarding my plane that the event was cancelled," said Grammerstorf.
Dominic Tricase flew up from Florida with his wife for the concert.
"I understand that things happen, but without a reason, you know, it's tough for us to understand," he said.
Mayor Marty Walsh's office said they were notified Friday of the cancellation by the organizer, with no reason given for pulling the plug on the show.
One event organizer who spoke with WBZ-TV was apologetic, saying they had to cancel the show because they couldn't provide the experience fans expected and deserved.
The company posted on Facebook that the Harvest Fest Rock the Roots Music Festival was canceled due to "unforeseen circumstances." The update came just one day before the festival and said ticket holders will receive an email with refund info.
General admission tickets cost $55 and VIP tickets were $90.
Customers are demanding answers on the event's Facebook page, saying that some people paid for flights and hotels for the now canceled event.
"We are getting our ticket money back but you know, we can't get our flight money back," Tricase said.
