BOSTON (CBS) – A Red Line train derailed at the start of the morning rush hour Tuesday.

It happened in the Ashmont train yard around 5:30 a.m. Shuttle buses replaced service on that line in both directions between Ashmont and JFK-UMass for several hours.

MBTA spokesman Joe Pesaturo told WBZ-TV the train was not in service when it derailed and there were no passengers were on board.

The train was re-railed just before 8 a.m. and after repairs to the tracks were finished, the Red Line was back in full service by 9 a.m.

The fix came too late for many commuters, some who told WBZ the derailment and crowded shuttle buses made them late for work.

“No service. This is ridiculous and something has to be done about this,” one woman said. “If we’re paying more we should be getting better service.”

Another woman explained, “It’s frustrating to have to take the bus in the middle of this traffic. It’s frustrating trying to ride the Red Line a lot of times too.”

A man said, “This is not an uncommon thing. I find it quite hard to rely on the T service sometimes.”

“They can promise us that it’s going to get better, but I haven’t seen the improvements,” another man said. “Still waiting to see them. I hope this isn’t what improvements look like.”

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