The airline’s recent mixups involving animals are not the first.
In 2017, United apologized for thehold of a plane held for hours on a tarmac last summer. A similar incident ended in the deaths of . The airline also was sued last summer over the death of a from London to Chicago.
Last year, United reported the deaths of 18 animals on its planes, far higher than other major carriers, according to the U.S. Department of Transportation. That said, United transported a greater number of animals than others, the data showed.
Another public relations fiasco had United weathering public ire and congressional hearings last year for having.