I-Team Call 4 Action Helps Woman Hit With Unexpected Cell Phone Charges

BOSTON (CBS) – A local traveler’s voyage to Norway was nearly perfect.

“I went to Norway this summer. It was an amazing trip, beautiful country, wonderful people, amazing landscape,” Vicky Anderson recalled.

What wasn’t so amazing? Anderson’s Verizon cell phone bill after she got back home.

“My trip was in August. September bill — no charges. October bill  — boom. All the charges,”  said Anderson, who was hit with a $425 bill. “Or about $42.50 a day for using my camera.”

Turns out every time she used her camera overseas she was incurring international roaming charges too.

Vicky Anderson turned to the I-Team’s Call 4 Action for help with her cell phone bill. (WBZ-TV)

Just before the trip Vicky had even called Verizon to avoid just this sort of thing.

“The customer service person gave me two simple steps to do, which I followed. It didn’t work  according to plan,” she said.

After weeks of phone calls to Verizon and no resolution, Vicky reached out to the I-Team’s Call 4 Action. And that’s when the charges were wiped off the bill.

“And in a day the problem was resolved. It was phenomenal. Thank you,” she said.

Aside from turning off your phone completely, international travelers can switch to airplane mode or turn off cellular data in hopes of avoiding those costly roaming charges.

If you need help with a consumer issue reach out the I-Team’s Call 4 Action at (617) 787-7070 or email us at wbzcallforaction@cbs.com.

This site uses cookies, tokens, and other third party scripts to recognize visitors of our sites and services, remember your settings and privacy choices, and — depending on your settings and privacy choices — enable us and some key partners to collect information about you so that we can improve our services and deliver relevant ads.

By continuing to use our site or clicking Agree, you agree that CBS and our key partners may collect data and use cookies for personalized ads and other purposes, as described more fully in our privacy policy. You can change your settings at any time by clicking Manage Settings.