SAUGUS (CBS) — A Saugus family has a gripe with an airline after trying to rebook their daughter’s flight back to her hurricane damaged university in South Carolina.

UPDATE: Spirit Apologizes, Issues Refund

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Hurricane Matthew brought heavy rain, high winds, and severe flooding to parts of South Carolina.

Emily Colbert of Saugus is a freshman at Coastal Carolina University. Her family acted quickly and booked her Spirit Airlines flight home before the storm hit.

She was supposed to return to South Carolina Monday morning but conditions are so bad the university is not yet allowing students back.

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Emily’s family tried to get the flight changed but they say Spirit Airlines refused, telling them flights after Sunday do not fall under their Hurricane Matthew policy.

“We don’t know when its safe yet for her to go back because the college is telling us that they can’t return to campus,” said mother Deanna Colbert.

“So I can’t rebook her a flight, and Spirit’s saying that they won’t help me out with the situation.”

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Emily says if she took that flight on Monday she would have no place to stay. WBZ-TV contacted Spirit Airlines and the company said they are looking into the situation.