CONCORD, N.H. (AP) — The state is asking a New Hampshire home heating oil company to reimburse it nearly $21,000 for running an emergency hotline for customers who experienced delivery problems.
More than 1,850 customers called the hotline from its opening on Tuesday, Jan. 7, through Sunday, Jan. 12 regarding Fred Fuller Oil Co.
The company said a combination of extreme weather conditions, a huge uptake in oil and propane demand and an overload and temporary crash of the company phone system led to the problems.
Marc Goldberg, a spokesman for Gov. Maggie Hassan, said it is appropriate for the state to seek repayment from the company for the cost, most of which was overtime for state employees.
The company’s lawyer, Simon Leeming, says the company is reviewing the request for reimbursement.
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