BOSTON (CBS) — After being down for about three hours Sunday night, internet service provided by Comcast is back up in Massachusetts.
Comcast spokesperson Marc Goodman apologized for the outage. He said that engineers identified a server issue and worked to restore service as quickly as possible.READ MORE: NASA Discovers First Possible Planet Outside Milky Way Galaxy
Internet service was down from approximately 8 p.m. to 11 p.m. Sunday. Video and phone services were not affected.
WBZ News Radio Kim Tunnicliffe reports.
Goodman said that some customers may need to turn off, unplug and then restart their modems to reset and refresh settings.READ MORE: Nor'easter To Bring Heavy Rain, High Winds, Possible Flooding And Power Outages
The outage spread throughout the eastern seaboard from New Hampshire to Washington, D.C.
Some Comcast customers contacted WBZ commenting on the issue. Bonita Noviello wrote from Everett, “In spite of calls to Comcast, it was impossible to make contact to either report or ask for an estimation of time for service to resume. The call basically stated that for faster service you could call back later or contact them via their website.”
Goodman said engineers are now looking for the root cause of the problem to ensure that it does not happen again.MORE NEWS: 2 Massachusetts Schools At Top Of Best Universities In The World List
The company said that credits would be handled on a case by case basis.