I ordered boots for my husband two weeks ago and never got a tracking number via email. I have called and when I wasn’t on hold or just got a busy signal I have talked to the same woman repeatedly. She was very very rude hung up on me and made many excuses as to why my husbands boots haven’t been shipped out. If I don’t receive my order soon I will be filing a claim through the BBB which gives them a F rating. This company is very rude and don’t know how they have stayed in business since 1946. Customer Service is horrible how can you treat people bad and expect to stay in business. Please look at reviews before ordering. Never order on a whim. This company hopefully will close. I have done more research on them and you will find them listed on the Rip off report and countless reviews they have with a horrible rating. Don’t give them your money find another company to order from. Kingsize direct is a replicable company. Highly recommend.