BOSTON (CBS) – United Airlines is still dealing with the fallout from a PR nightmare, after a video of a passenger being dragged off the plane was circulated across social media platforms and news outlets. The backlash against the airline has been strong, but technically under the current rules and regulations, airlines have the right to overbook flights and bump passengers as needed. Do you have an issue with the way United handled the situation? Or should the passenger have gotten off the plane once he was selected? Have you ever been bumped from a flight due to overbooking? Do you consider customer service or airline reputation when booking a flight?
Originally broadcast April 11th, 2017.