Citizens Bank Blames ‘Vendor Processing Issue’ For Missing Direct Deposits

BOSTON (CBS) – Citizens Bank says an issue that infuriated customers Friday morning has been resolved.

Account holders who were counting on their paychecks being directly deposited overnight woke up and found out that the money wasn’t there.

They also complained about not having mobile access.

That led many to worry they’d be hit with fees for payments that were missed because of the issue.

Peter Lucht, Citizens’ head of communications, blamed the glitch on a “vendor processing issue, affecting multiple financial institutions.”

The bank tweeted just after noon that the issue has been resolved.

A spokesperson told WBZ-TV customers will not be hit with any fees.

“As of 10:40 this morning, all customer accounts are current. We appreciate the patience of our customers as we worked through this issue, and apologize for any inconvenience this may have caused,” Lauren DiGeronimo said in a statement Friday afternoon.

Comments

One Comment

  1. I used to be a Sr. Infrastructure Engineer at Citizens Bank. We were all displaced/outsourced last year by IBM Global – India. Everything from Mainframe, Midrange, Storage, Wintel.. All Outsourced. So you can imagine how Citizens Bank refers to “a vendor issue”. IBM Global is a Vendor. So If you do not want to deal with Banking Service issues you really should shop for a bank that employs their own internal IT team. Not only are there far less “outages”, but there is far less risk of identity theft.

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