SUPER BOWL 52: Patriots-Eagles February 4 | New England Patriots Coverage | CBS Philly Coverage
WEATHER ALERT: Heavy Rain, Wind, Ice  | Forecast | Blog | Radar | Weather App | Closings, Delays

BOSTON (CBS) – Hurricane Matthew caused quite the headache for Sean Sylvester, but fortunately, it won’t be impacting his wallet.

The Reading resident planned a trip to Myrtle Beach with his wife and a group of friends. It just so happened to be the same weekend Hurricane Matthew whipped through the Myrtle Beach area.

Sylvester had no choice but to cancel his trip, but Spirit Airlines told him the flight was still on schedule.

“I said ‘There’s a hurricane coming, and impending evacuation.’ I explained everything and all they said was the flight is going,” Sylvester said.

Sylvester spoke with a representative, a supervisor, even a manager and pleaded for a full refund.

“There was not much they could do for me. I could cancel the flight if they chose to. But they wanted to charge us a $135 cancellation fee per person,” he said.

Sean Sylvester had to fight to get his money back after his group's flight was canceled due to Hurricane Matthew. (WBZ-TV)

Sean Sylvester had to fight to get his money back after his group’s flight was canceled due to Hurricane Matthew. (WBZ-TV)

The group of travelers included eight people, meaning Sylvester would have been out more than $1,000.

And because he booked the flight on just his credit card, all Spirit Airlines could do is offer credit back to him, but not to the other passengers.

Sylvester filed a complaint with Spirit, the Department of Transportation and the Better Business Bureau.

Sylvester said the hotel down in Myrtle Beach already gave him his money back.

Finally, after being contacted about the situation by WBZ-TV, the airline agreed to refund Sylvester’s trip for all eight passengers.

The airline said that in the aftermath of Hurricane Matthew, it is making adjustments in an effort to help all customers.


Leave a Reply

Please log in using one of these methods to post your comment:

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

More From CBS Boston

Opioid Crisis
Download Our App
Download Weather App

Watch & Listen LIVE