After Delivery Debacle, Globe Goes Back To Original Distributor

BOSTON (CBS) — After delivery problems that saw Boston Globe reporters hand-delivering newspapers to customers on area routes in January, the paper announced Wednesday they had fired their new distributor and returned to their old one.

ACI Media Group took over distribution duties from Publishers Circulation Fulfillment, Inc. on December 28. Because of poor route planning and a loss of experienced drivers, many subscribers did not receive their newspapers for several days, leading to widespread frustration.

The service disruption led many Globe reporters and editors to deliver the Sunday papers themselves.

After ACI said it would take four to six months for service to return to normal, the Globe brought PCF back to share delivery duties with the new distributor.

Peter Doucette, the Globe’s vice president of consumer sales and marketing, was quoted in the Globe article Wednesday saying that delivery issues persisted even after the shared delivery, and so the company and ACI came to a mutual agreement to part ways.

The Globe said the transition back to PCF should be finished by Monday.

WBZ NewsRadio 1030’s Carl Stevens reports

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