BOSTON (CBS) — As delivery problems continued for The Boston Globe Monday, the paper reported that their distributor said it would take about four to six months for service to return to the quality it had before the company changed distributors.
In an article published Monday, The Globe detailed a meeting between Globe executives and representatives from their new distributor, ACI Media Group, in which the two parties traded blame for the delivery failures.
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A statement from Peter Doucette, the Globe’s Vice President of Consumer Sales and Marketing, said that the company changed distributors to make customer service better in the long term.
“In the short term, frustrating service disruptions have occurred as our new home delivery partner ACI Media deploys a new staff of 600 carriers who must learn new delivery routes and the addresses of the homes and apartments for every Globe home delivery subscribers,” Doucette said.
Subscribers have been voicing complaints about the delivery problems since they began last Monday, when the paper made the distributor change. On Sunday, frustrated by the distribution problems, many Globe reporters delivered the paper themselves.
Meanwhile, subscribers in West Roxbury told WBZ they were still waiting on their papers.
WBZ NewsRadio 1030’s Carl Stevens reports