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Customers Fuming After NH Oil Company Fails To Deliver

By Michael Rosenfield, WBZ-TV
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WBZ-TV's Michael Rosenfield Michael Rosenfield
Michael Rosenfield is the New Hampshire Bureau Chief for CBS Boston’s...
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MANCHESTER, N.H. (CBS) — Customers of a New Hampshire heating oil business are fuming after they say their tanks are running low or are empty.

The New Hampshire Attorney General’s office is investigating after receiving at least 30 complaints.

Fred Fuller Oil & Propane is under fire by customers who say the company has missed some of its deliveries.

“I noticed it wasn’t warming up,” said customer Melody Payne at her Londonderry home.

She’s not alone.

Customers at the company’s office in Hudson confronted the company’s workers Monday over delayed home heating oil deliveries. Some customers have paid in advance.

“We’ve got no oil,” said customer Kathleen Leavitt of Windham.

The company blames the holidays and the bad weather for delivery delays and also says its phones are out and that’s why they have been slow to respond to complaints.

“It just kept snowballing,” said the company’s general manager Oren Havey. “People are panicking. It’s nothing. A day and a half, two days behind.”

The New Hampshire Attorney General’s Office is taking a look at the situation.

“It’s a big deal,” said Senior Assistant Attorney General James Boffetti. “We’re very concerned about it. These are some of the coldest days we’ve seen in years.”

Boffetti says there are some unanswered questions, including why the company is making partial deliveries. But he says he’s been in contact with Fred Fuller via cell phone dozens of times over the weekend, and he believes the company is making a good effort at getting caught up.

The company says there are no supply issues and it hopes to be back on schedule in a couple of days.

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