BOSTON (CBS) – ‘Charlie on the MTA’ is a still-popular 1949 folk song promoting Walter O’Brien’s mayoral campaign in Boston. He finished last. The MBTA, meantime, is working these days to finish first on the choice list for transportation options. Rich DeSilva works in Boston’s Financial District and takes commuter rail from Mansfield, reluctantly.
“It’s 15 minutes to get to the train station in the morning. Then, it’s a good 50 to 55 minutes on the train itself, and that’s when it’s on time, and usually it’s not. So, add 5, 10, 15 minutes to that and then it’s another 10 minute walk to work. It’s an hour and a half each way. That’s three hours of my day,” says DeSilva.
MBTA General Manager Dr. Beverly Scott, who has been at the helm for a year now, says she gets it. “When you talk to customers, reliability, absolutely, OK. At least do what you said what you were going to do because I’m trying to knit my life around this and it makes a big difference if I got there and then you broke down. So, I’m just gonna tell you. The reliability factor, when you’re dealing with old equipment like this, is not good. Then, of course, there’s the issue of capacity. I call it, there’s a service capacity load and then there’s what you call crush load,” she says.