BOSTON (CBS) – Stephanie Hartman and her family moved to Oregon from Burlington, Mass. on June 27th.

After doing an online search and speaking with a company representative, she eventually hired New England Movers.

She paid a $400 deposit. The estimated price of her move was over $3,800. The company did not send anyone to make a visual inspection of her items prior to the move, even though that’s required by law according to the Federal Motor Carriers Safety Administration, the agency that oversees interstate truck and bus operations.

WBZ NewsRadio 1030’s Bernice Corpuz reports

On June 25th, a truck arrived at their home to pick up their things. The movers said Stephanie underestimated her items and the total cost jumped to $7,000.

More than a month later, their things had not arrived in Oregon.

New England Movers declined WBZ’s repeated request for an interview, but over the phone, an employee claimed the contract said delivery should be expected within 21 business days from the time the family arrived in Oregon and not the day of the pick up. That also excludes weekends and holidays.

WBZ acquired a copy of the bill of lading, the contract the Hartman’s signed the day of the move. The delivery date on the contract was left blank, a big red flag for consumers to watch out for, according to Federal Motor Carrier Safety Administrator Ann Ferro.

The Hartman’s eventually received their things on August 2nd. In a statement, New England Movers said the company does not want to disappoint any customers and that all feedback is valued. The company also said the Hartmans would receive a $30 refund for every day they were late.


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