BROCKTON (CBS) – An Easton woman is looking for answers after the iPad she bought at a Walmart store turned out to be a fake.
Suzanne Nassie knew something was wrong as soon as she opened the shrink wrapped package she bought at the Brockton Walmart on Sunday.
“This isn’t even a real device,” Nassie said. “Somebody put a phony device in that box.”
Nassie said there was no cord and the device wouldn’t turn on so she brought it back to the store.
But Nassie was never allowed to speak with a manager and was refused a refund even though she had a $499 sales slip dated 20 minutes earlier.
She was told she would need to contact Apple.
That’s when she discovered even more problems with the device.
“There’s a speaker that’s suppose to be on the back, it’s just little painted dots. When I peered inside at the port on the back where you’re suppose to charge it, it’s just plastic. No metal prongs or anything of that nature.”
But apparently this isn’t the first time it has happened. WBZ-TV found fake iPads have also reportedly been sold at Walmart stores in New Jersey, Florida and Texas.
WBZ-TV contacted Walmart Corporate and the Walmart Brockton store and late today, Nassie heard from the store manager who apologized and offered a full refund.
“It’s frustrating that someone would try to take advantage of others for their own gain. We have apologized to our customer and offered her a full refund,” a Walmart spokesperson told WBZ-TV.
“We’re still working to understand how this could have happened and are actively reviewing our transactional records and surveillance video to determine how this product ended up on our shelves. If a customer is purchasing an iPad at this store, they are welcome to open the product to confirm the right product is in the box after making the purchase.”