Verizon Wireless Reverses On Proposed $2 Bill Payment Fee

December 30, 2011 4:04 PM

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BOSTON (CBS) – Just days Verizon Wireless announced plans to institute a $2 fee for online or telephone single payments, the company has reversed its seemingly unpopular decision.

A letter on Verizon Wireless’ website says the company was responding to negative customer feedback about the plan.

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

Verizon Wireless is among a handful of big companies to see backlash from customers over controversial fees.

Bank of America bailed out on a plan to charge a $5 debit card fee after it faced fierce resistance.

Netflix lost nearly a million subscribers in three months and saw its stock plummet by 75% after announcing an unpopular price increase back in July.

Verizon Wireless Reverses On Proposed $2 Bill Payment Fee

donny

Goodbye Verizon.

You are one of the many corporate “citizens” who simply do not care one iota about your customers who are presently struggling mightily through this recession/depression.

To those who read this comment and are not struggling – good for you! Pay Verizon (et al) whatever they demand. I will no longer give my business to any careless corporation who expect and demand more and more and more from loyal customers who have less and less and less.

Happy New Year.
StephanieG

Don’t you think that Verizon will just find another way to get that $ from its customers? I don’t know what brain trust decided to impose these fees at Verizon and Bank of America. Sadly, though, they will find other ways to get that $ that will cause less of a public reaction.

At least there is competition in the wireless and bank arenas. We are stranded with Comcast with no alternatives for internet providers due to poor Verizon telephone infrastructure on our street and no FIOS (a perfect example of too much $ invested in advertising and not enough spent on infrastructure). Comcast can keep increasing their fees or charging ludicrous rental fees for modems, etc. Hopefully, with technology growing by leaps and bounds, there will be an alternative sooner rather than later.

So, we, as consumers, need to keep watching and be ready to switch to keep our service providers on their toes. Corporations are training us right out of any kind of loyalty.
Allym

I wouldn’t imagine a Company that treats it’s employees so badly would be any better to it’s customers. @Stephanie I completely agree Comcast is horrendous if there was an viable alternative I’d take it in a hearbeat.

Corp. spend way too much time, money and resoures attracting customers and not enough retaining them.
http://freedom-marketing.net/2012/01/02/verizon-wireless-has-reversed-its-decision-to-charge-a-2-fee/ Verizon Wireless has reversed its decision to charge a $2 fee « Freedom Marketing

[...] Verizon Wireless Reverses On Proposed $2 Bill Payment Fee (boston.cbslocal.com) [...]
http://monterrey.ecombizcenter.com/2012/01/02/verizon-wireless-has-reversed-its-decision-to-charge-a-2-fee/ Verizon Wireless has reversed its decision to charge a $2 fee « Monterrey Management

[...] Verizon Wireless Reverses On Proposed $2 Bill Payment Fee (boston.cbslocal.com) [...]
http://jimsmiller.com/2012/01/03/was-2011-the-beginning-of-a-customer-revolution-lets-make-2012-the-year-of-the-customer/ Was 2011 the Beginning of a Customer Revolution? Let’s make 2012 the Year of the Customer « Jim S Miller

[...] Verizon Wireless Reverses On Proposed $2 Bill Payment Fee (boston.cbslocal.com) LD_AddCustomAttr("AdOpt", "1"); LD_AddCustomAttr("Origin", "other"); LD_AddCustomAttr("theme_bg", "ffffff"); LD_AddCustomAttr("theme_border", "eeeeee"); LD_AddCustomAttr("theme_text", "555555"); LD_AddCustomAttr("theme_link", "2970A6"); LD_AddCustomAttr("theme_url", "c8c7c7"); LD_AddCustomAttr("LangId", "1"); LD_AddCustomAttr("Autotag", "business"); LD_AddCustomAttr("Autotag", "technology"); LD_AddCustomAttr("Tag", "banking"); LD_AddCustomAttr("Tag", "client-experience"); LD_AddCustomAttr("Tag", "bank-of-america"); LD_AddCustomAttr("Tag", "banking-2"); LD_AddCustomAttr("Tag", "customer"); LD_AddCustomAttr("Tag", "customer-experience"); LD_AddCustomAttr("Tag", "customer-satisfaction"); LD_AddCustomAttr("Tag", "customer-service"); LD_AddCustomAttr("Tag", "debit-card"); LD_AddCustomAttr("Tag", "netflix"); LD_AddCustomAttr("Tag", "social-media"); LD_AddCustomAttr("Tag", "verizon-wireless"); LD_AddSlot("wpcom_below_post"); LD_GetBids(); Share this:EmailPrintDiggRedditStumbleUponTwitterFacebookLike this:LikeBe the first to like this post. Categories: Banking, Client Experience Tags: Bank of America, banking, Customer, Customer experience, Customer Satisfaction, Customer Service, Debit card, Netflix, Social media, Verizon Wireless Comments (0) Trackbacks (0) Leave a comment Trackback [...]
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