Wheelchair Athletes Say Peter Pan Bus Drivers Humiliated Them

By Beth Germano, WBZ-TV

BOSTON (CBS) – Sandi Rush has raced around the world in a wheelchair, but trying to get to the Falmouth road race on August 14 was perhaps the biggest challenge. Flying in to Logan airport from her home in Fallbrook, California, she was trying to board a Peter Pan bus to the Cape. But the driver, she says, refused to help her with the wheelchair ramp.

“He asked me, ‘can you walk’? I said, ‘no I cannot walk”, and he said it was going to put him off schedule,” said Rush. Feeling helpless she says she let the driver and another passenger carry her on the bus to move things along.”They got me and carried me up the stairs in a fireman hold and put me on the bus.”

WBZ-TV’s Beth Germano reports

She claims the return trip wasn’t much better when the driver had a hard time getting the lift down and didn’t know how to open the door.

“I was embarrassed and humiliated,” she said.

Rush says she wasn’t alone, that three other wheelchair racers had similar problems with Peter Pan, ranging from one whose wheelchair was damaged when it was loaded, to another who says he requested in advance a bus with a ramp and it arrived without one.

The experience is a familiar one for Karen Schneiderman at Boston’s Center for Independent Living who says people with disabilities shouldn’t be an inconvenience in society.

“People need training in how to accommodate our differences. That takes time and a willingness on the part of the company,” she said.

A Peter Pan spokesman acknowledges the company has received the complaints, and will only say it’s now investigating what happened, though calling it highly unusual. Peter Pan does have a policy to accommodate people with disabilities. It requires that passengers call the bus line at least two days in advance to ensure a bus that is wheelchair accessible.

Rush says the ordeal left a lasting impression and her first trip to Falmouth could be her last.

“It doesn’t take long to show a moment of human compassion,” she said.

More from Beth Germano
  • Lynn

    A terrible employee and a discusting person.

  • Kris

    I’m sure the drivers are under great pressure to be on time, but this is inexcusable. Accommodations for the disabled ARE THE LAW, folks.

  • alan

    Peter Pan is an obnoxious and arrogant company. All they care about staying on schedule at all cost. Watch these busses on the road and see for yourself!!!!

  • the Golem

    Yep…Peter Pan drivers are a bunch of nut jobs. Their driving style is just as bad as Fung Wah’s. They just drive like a bunch of bats outta hell. This story does not surprise me in the least. What’s another violation of a law for them?

  • Sandi Bode Rush

    The bus that was there to pick me up was Accessible, he just didnt want to throw off his schedule. Thank you for your support, Sandi Rush

  • D.Levy

    I have had several negative experiences with Peter Pan. They don’t even shovel a path from the street to the sidewalk in front of their Springfield, MA station. I fell there last winter. Also, they leave passengers waiting at the gate for an hour or more with no information. Don’t ttravel with them anymore.

blog comments powered by Disqus
Taz Show
Download Weather App

Listen Live