Reporting Anthony Silva
BOSTON (CBS) – “Listen. Learn. Care. Serve.”
Those are the four simple words that provide the basic guidelines for businesses using social media, according to Laura Fitton of oneforty.com, one of the panelists at Thursday’s standing-room-only WBZ Business Breakfast.
Listen to Laura Fitton
Listen to Seth Preibatsch
They agreed that many companies acquire the necessary tools, but never fully address the real goals of their social media presence.
WBZ NewsRadio 1030′s Anthony Silva reports
Related: Social Media 101 For Small Business
Gillin said some companies don’t need a social media strategy, “just like companies don’t need a copier or stapler strategy!” He said social media is a set of tools that allows companies to reach the constituents they’re trying to reach and to engage them.
Listen To Paul Gillin
Mike Troiano added that when companies have a bad experience with social media, it’s the user’s responsibility, and not the fault of the medium.
Listen to Mike Troiano
Coming soon: Highlights from the WBZ Business Breakfast on Social Media