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Tech Etiquette: When Email Doesn’t Cut It

By Kara Matuszewski, CBSBoston.com
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BOSTON (CBS) — It used to be that we would take out a pen and paper and handwrite a note when needed. Now in business communication it’s more common to receive an email or even a text. But is that acceptable?

“Handwritten notes are old fashioned, and that’s unfortunate,” said Cait Downey, of HubSpot. “That’s the form of communication that makes the most lasting impression.”

While Downey says most people won’t remember receiving an email or tweet, they will remember handwritten notes.

She says this is especially pertinent after a job interview. She says it’s appropriate to handwrite a thank you card to the person conducting the interview, again citing that this leaves an impression.

Rich Brooks, president of flyte new media, says email is great for quick messages and documenting something, but sometimes a phone call is what’s necessary. He says this is especially the case when tact, nuance or humility are needed.

Brooks says he will often follow that phone call up with an email in order to document it.

When sending those emails Brooks says the protocol depends on the vibe of the business. He says sometimes he’ll use an emoticon — :-) or ;-) – to let the recipient know what was said was said in jest. However, he says that may not be appropriate for all workplaces or not with a supervisor; so take that into consideration.

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