Boston-Based Eastern Bank Wins Customer Satisfaction Award

By Mary Blake, WBZ NewsRadio 1030

April 21, 2011 7:16 PM

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BOSTON (CBS) – Kudos for Eastern Bank. The 193-year-old bank has been ranked highest in customer satisfaction in New England for the second year in a row.

J.D. Power and Associates conducted the nationwide survey in January.

WBZ NewsRadio 1030′s Mary Blake reports

Roughly 50,000 customers were asked questions about their primary bank.

Chief Executive Officer of Eastern Bank, Richard Holbrook, says Eastern scored well on how they handle activities involving customer accounts, along with the types of products they offer.

Holbrook also says there was an overall improvement in all bank scores, which suggests that the reputation of the banking industry is improving.

Holbrook says there his bank has strong competition in the satisfaction survey. Rockland Trust came in second. T.D. Bank came in third.

Boston Based Eastern Bank Wins Customer Satisfaction Award

Chris Corcoran.

Bloody well done Urs`, …. Without you, the Bank would not have made it !! …… and the staff as well, …………. xx ………. over.
Michael Cuoco

I don’t understand how Eastern Bank got this award. They are extremely inflexible and unapproachable. Next week I will be unable to pass on my home within the contractual time because they never got an appraiser out to re inspect the property after last week’s tropical storm, Irene.