WORCESTER (CBS) – Disgruntled passengers on the Worcester to Boston commuter rail line were greeted by managers and apologies from the Massachusetts Bay Commuter Rail Wednesday morning.
WBZ NewsRadio 1030’s Karen Twomey reports
The MBCR, which operates the commuter rail for the MBTA, sent the officials out to Union Station to hand out vouchers for free rides, answer questions and absorb anger from riders who suffered Monday when a train broke down twice, delaying them for hours.
Read: Keller @ Large: MBCR Heads Need To Roll
Many commuters said they didn’t want any more apologies, they just want results.
WBZ-TV’s David Robichaud reports
One rider scolded the MBCR managers for waiting so long to finally acknowledge the lingering problems on the Worcester-to-Boston line.
“This has been going on for a couple of months and nobody cared, nobody even replied to our complaints until the media got involved and now all of sudden you care? Save it, I don’t want to hear it,” the unidentified woman said.
The MBCR announced Wednesday that the train that broke down twice on Monday is now out of commission. A brand new one is taking its place.