BOSTON (CBS) – The waitstaff at a famous Boston restaurant is feeling the heat.
The owner of Jacob Wirth is calling them “losers” in a note posted at their workstation, and they face a holiday ultimatum to get better or be fired.
One waitress, Megan O’Connor, was so shocked by the memo she quit her job. “Nobody is going to call me a loser or a failure,” O’Connor tells WBZ-TV.
“To all servers: The votes are in!!!!!”, according to the memo. “You are the LOSERS!!!!!! The Yelp reviews criticize your work. Change or be changed. You are not stupid, these warnings are valuable tools, use them successfully.”
Owner Paul Fitzgerald admits he’s been upset about reviews of Jacob Wirth on the “Yelp” website, including recent comments like – “The main problem is the service.”
He tells WBZ-TV his vocabulary could have been better, but he needs to continually strive to satisfy his customers.
WBZ-TV’s Beth Germano reports.
O’Connor says the note was posted on a recent Saturday which was a busy day at the theatre district restaurant, and they were down a server.
“These people are the face of your business and they’re doing what they can and lacking the tools they need,” she said blaming mismanagement, not staff, for problems with service.”I talked to the owner about it (the memo), and told him it was demoralizing and unnecessary. His response was ‘this is what your customers think’”, she said.
Fitzgerald emphasizes the note said the you are “the” losers, meaning bad service means poor tips.
It is a more than 100-year-old restaurant that has a loyal following. Regular patron Jerry Gaughan says he sees no problems with service and has been happy over the years. But O’Connor believes there’s better ways to motivate staff. “I just don’t believe people should be treated that say,” she said.